FAQ

We apologize if the item you want is currently sold out. However, we are constantly working to restock our inventory, and most items will return in the future. You can sign up for our newsletter to stay up to date on restocks and new product launches.

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 14 days of package arrival for a full refund, less the cost of shipping. The item(s) must be in their original condition and packaging. Please contact our customer service team to initiate the return process. Please note that the customer is responsible for return shipping costs.

You may cancel your order and receive a full refund as long as the order is cancelled before it ships. Please contact our customer service team to initiate the cancellation process. If the order has already shipped, please refer to our return policy.

We take great care in packaging and shipping our products, but in the event that an item arrives damaged, please contact our customer service team for assistance. We will work with you to resolve the issue as quickly as possible, whether that involves a replacement, refund, or repair. Please be sure to provide photos of the damaged item and the packaging to help us better understand the issue. All damaged cases must be submitted by emailing our support staff within 7 days of package arrival.

Email: support@animekeylabs.com